Opticians become more emotionally intelligent
posted: Jan 17, 15:53
Dr Fiona Fylan, the research director of Brainbox is about to undertake a nationwide roadshow to train opticians in emotional intelligence. The roadshow, sponsored by Essilor, will help opticians to better identify and meet the needs of their clients.
Fiona has been undertaking research to explore the levels of emotional intelligence in eye care practitioners, and is confident that by increasing their emotional intelligence they can increase both client satisfaction and the profitability of their business.
